Technical and Customer Service Manager

Salary :

Activity area : Construction and engineering

Post category : Production and engineering

Province : Quebec

Region : Montreal and surroundings

Recruiter : Linda Zelfa

Contact us : lzelfa@st-amour.com

Job description :

Location: Saint-Hyacinthe, Québec

Position Type: Full-time

Schedule: Monday to Friday

Our client, a Quebec-based manufacturing company established for over 44 years, Élévabec inc. is recognized for its human-centered approach, professionalism, and personalized service. Whether for single-family or private residences, commercial or institutional buildings, the company supports users, owners, occupational therapists, general contractors, and architects with rigor throughout every stage of their projects.

Your Role on the Team:

The Technical Services and Customer Relations Manager is responsible for the installation and service department and for coordinating activities between production, delivery, and on-site installation with contractors. The role also includes overseeing customer service and communicating with all departments to ensure the smooth operation of company activities.

Key Challenges and Responsibilities:

• Welcome clients by phone or in person, analyze and understand their needs.
• Efficiently coordinate service calls (work orders, billing).
• Monitor staff workload and travel schedules.
• Manage projects.
• Prepare repair estimates and quotations.
• Work closely with sales representatives, clients, the manufacturing department, and installers.
• Plan installation schedules following approval of shop drawings by the general contractor.
• Maintain constant communication with the general contractor.
• Manage change orders, additions, and necessary modifications according to site instructions.
• Update all work orders and follow up with clients.
• Compile billing information (hours worked, reports, photos) and ensure timely invoicing.

Benefits:

• Disability Insurance
• Extended Health Insurance
• Life Insurance
• Flexible working hours
• On-site parking
• Casual dress code
• Remote work options

Skills and qualifications :

Experience:

• Minimum of 2 years of experience in a similar position
• Customer service experience
• Proficiency with Microsoft Office, particularly Word, Excel, and Outlook
• Mechanical knowledge (metal structures, electrical, hydraulic systems) – an asset
• Experience in the construction industry – an asset

Desired Qualities:

• Autonomous and self-motivated
• Strong problem-solving and priority management skills
• Positive attitude and strong teamwork skills
• Ability to organize, multitask, and plan work efficiently
• Excellent verbal and written communication skills, with strong customer service abilities
• Fluency in French and good proficiency in English