Regional Operations Manager (Eastern Township)

Salary :

Activity area : Business services, Consumer goods

Post category : Executive search

Province : Quebec

Region : Eastern Townships

Recruiter : Richard Portelance

Contact us : rportelance@stratoexec.ca

Job description :

The Regional Operations Manager is responsible for the overall performance of a territory comprising several retail stores. He or she ensures that sales, profitability, customer service, and operational excellence objectives are met. He or she acts as a strategic leader for store managers and ensures that company standards are applied consistently.

Main responsibilities:

1. Financial performance

• Achieve and exceed sales, margin, and profitability targets.
• Analyze key performance indicators (KPIs) and implement action plans.
• Optimize operating costs (labor, inventory, losses, expenses).
• Ensure rigorous management of regional budgets.

2. Leadership and team management

• Supervise, coach, and develop store managers.
• Participate in the recruitment, training, and succession planning of managers.
• Evaluate performance and ensure disciplinary management as needed.
• Mobilize teams around organizational objectives and culture.

3. Operational Excellence

• Ensure compliance with corporate policies, procedures, and standards.
• Ensure health and safety compliance.
• Maintain high standards of merchandising and visual presentation.
• Conduct regular store visits and produce evaluation reports.

4. Customer experience

• Promote a customer-centric culture.
• Analyze satisfaction indicators and correct discrepancies.
• Manage complex situations or major complaints.

5. Strategic management

• Participate in the development and execution of regional strategies.
• Identify market growth opportunities.
• Collaborate with head office teams (HR, marketing, operations, finance).

Skills and qualifications :

Education and experience:

• Degree in administration, management, or related field (an asset).
• Minimum of 5 to 8 years of experience in multi-store or regional management.
• Retail experience required.

Key skills:

• Motivational leadership and coaching.
• Strong financial analysis skills.
• Excellent communication and priority management skills.
• Strategic thinking and results-oriented approach.
• Ability to manage change.

Special requirements:

• Frequent travel (70% to 80% of the time).
• Flexible schedule based on operational needs.
• Valid driver's license required.