Field Service Supervisor

Salary :

Activity area : Industrial and manufacturing

Post category : Production and engineering

Province : Ontario

Region : Mississauga

Recruiter : Brian Gordon

Contact us : bgordon@st-amour.com

Job description :

Our client a leader/manufacturer of commercial and industrial cleaning solutions has partnered with St-Amour (Ontario) to uncover a Field Service Supervisor. This leader will manage a team of technicians out of their GTA west location.

This role involves localized support functions  for the assigned group of technicians, ensuring operational efficiency and service excellence. You will serve as the primary point of contact for all customer technical needs, managing service call distribution, scheduling, and after-sales support nationwide. Collaborate with technicians and sales teams to perform diagnostics, resolve service issues, and ensure timely, effective solutions.

Responsibilities:

• Hire, onboard, and coach field technicians; ensure ongoing training on procedures, processes, and equipment.
• Plan and manage technicians’ schedules to meet service goals and customer demands efficiently.
• Conduct evaluations, provide feedback, and address performance or employee concerns.
• Lead, guide, and engage team members to maintain a positive and productive work environment.
• Monitor KPIs, analyze customer feedback, and implement strategies to enhance service quality and carry out follows-ups on the quality ans service provided by technicians;
• Ensure company policies are enforced and suggest improvements as needed;
• Enforce company and safety standards (OSHA, WHMIS), conduct regular site audits, and maintain up-to-date PPE compliance.
• Act as liaison between clients, management, and field staff; resolve escalated customer issues promptly.
• Work with Sales to assess departmental needs, align processes, and support customer equipment training.
• Prepare regular reports on field activities and expenses; ensure team efficiency and minimize downtime.

Skills and qualifications :

Requirements of the Position

• 5–7 years of supervisory or management experience, preferably leading field technicians or service teams;
• Background in customer service and issue resolution, including handling escalated complaints;
• 2-3 years of experience in field service operations, technical service, or maintenance;
• Demonstrated success in process improvement and implementing service standards or KPIs.
• Understanding of the equipment, tools, or technology used in the field (specific to your industry).
• Proficiency with MS Office, CRM systems, and service management software.
• The position will require travel within your area of responsibility.