Dispatcher - Coordinator
Employment Permanent
Date display: 28/07/2025
#Ref.:7429
Salary :
Activity area : Construction and engineering
Post category : Logistics and procurement
Province : Quebec
Region : Montreal
Recruiter : Francois Vedel
Contact us : fvedel@st-amour.com
Job description :
We are currently recruiting a dispatcher/coordinator to join our team. You will be responsible for handling customer service calls and scheduling technicians' work in order to comply with our contractual agreements.
Main duties:
- Receive all service calls, assess and prioritize customer needs, and assign a technician to perform the work
- Schedule regular maintenance inspection visits in accordance with maintenance contracts
- Follow up with technicians on work performed for customers
- Contact suppliers, evaluate bids, and purchase and deliver materials and equipment according to the work
- Evaluate and plan weekly labor requirements and adjust according to emergencies
- Check service reports for repair and maintenance work
- Control workshop inventory
- Order all equipment necessary for preventive maintenance contracts
- Prepare files for billing
Skills and qualifications :
- 2 years of experience in call dispatch
- Excellent computer skills
- Strong organizational skills
- Ability to communicate effectively
- Proficiency in Office Suite, knowledge of Maestro an asset
- Bilingualism
