Manager, Agency Relations

Employment Permanent Date display: 06/10/2022 #Ref.:6165

Salary :

Activity area : Business services

Post category : Human resources

Province : Quebec

Region : Montreal

Recruiter : Tristan Tassé

Contact us : ttasse@st-amour.com

Job description :

Our client is seeking a Manager, Agency Relations to help accelerate their growth.

Under the supervision of the Senior Director of the Distribution Centre (DC), the incumbent is responsible for the overall management of temporary staff placement agencies both at the level of the distribution centre and in the warehouses. He assumes the role of speaker with agency managers and he establishes and maintains effective working partnerships.


  • Maintain a long-term strategic relationship with the agencies
  • Coordinate all internal movements of agency personnel
  • Oversee administrative processes, including invoicing
  • Manage the contractual relationship with agencies (communicate requirements, analyze staffing rates, track corrective actions, deal with agency issues, onboarding process for new agencies, etc.)
  • Support senior management in contract negotiations and act as liaison officer between legal services and agencies regarding contractual clauses
  • Advise managers at the DC and warehouses on agency issues
  • Ensure compliance with agency agreements
  • Develop, implement and monitor key performance indicators (KPIs) to improve and track agency staff performance
  • Provide support and act as liaison officer with the DC and warehouses in terms of communication, process improvement and any other requests relating to agency processes
  • Prepare reports and statistics relating to agency performance
  • Request and follow up on the action plan regarding temporary worker performance issues
  • Plan, manage and control the entire agency billing process (accuracy of rates, timesheets, bonuses and contract requirements)
  • Validate training objectives and requirements
  • Participate in the delivery of training
  • Participate in the development, drafting and maintenance of administrative procedures
  • Manage agency-related clerks and liaison supervisors
  • Support and participate in the improvement of monitoring systems with agencies (Kronos)

Skills and qualifications :

  • Bachelor's degree in Industrial Relations or Human Resources Management, or in a related field (an asset)
  • Professional title in human resources (an asset)
  • At least five (5) years of experience in a similar position
  • Experience in resource planning
  • Experience in dealing with temporary staff agencies (an asset)
  • Intermediate or advanced knowledge of Microsoft Office Automation applications such as Word, PowerPoint, Excel and Outlook
  • Good knowledge of SAP (an asset)
  • Bilingual (French and English)